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Home > Businesses > Knowledge in the enterprise (2)
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Knowledge in the enterprise (2)
How to use conceptual knowledge bases at work
All our courses have been
transferred to Knowledge Management International
University
This
thinking and communication tool has the capacities:
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of
saving an enormous amount of time, |
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of
involving a deeper level of intellect more rapidly, |
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of unifying and
compacting groups toward problem solving,
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of leading to the true
intellectual authority,
so transient (as knowledge workers know well).
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At the end, the results achieved in group are always greater than the sum of the
possible individual results, inasmuch as they are the
result of knowledge
integration with the suitable tool.
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As an
outcome of the cognitive activity through knowledge management methods
and strategies, employees find themselves:
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Involved by their understanding and attitude regarding the strategic change initiative
or activity change of the enterprise. |
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Ready to reanalyze and understand data fundamental to any need for change. |
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Trying to understand and collaborate with the others in the group creating new knowledge
about clients, concurrent, and about whatever change is necessary to achieve
success. |
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Able to draw conclusions regarding the company. These conclusions are shared by everyone
in the organization, from the president to the first line employee.
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Able to determine its role in the company's
functional diagram and they'll find out
immediately what is necessary to do to achieve success for themselves and for the company.
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Creating and querying a Knowledge Master
knowledge base is very
simple: just follow KM to create and organize ideas and knowledge. What
could be more difficult is to succeed in engaging the cognitive abilities of
participants in the cognitive process. And not because there could be
something difficult to understand, but because it
rather
seems too simple.
Many, when at first approaching the knowledge bases. ask themselves: "How
can a so simple instrument bring results so sensational to creative thinking?"
Try to believe
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Example of using Knowledge Master
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A very simple method is to
have the concepts written down directly,
those that are considered necessary. When someone suggests an idea to
be included in
the map, this new one finds its place, does not fall down or get dissolved as in a group
discussion, doesn't even get misunderstood among other proposals. Instead, every
concept or idea find its place in the KB. All team members build a map
that reflects their collective understanding of the problem they
face. |
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Constructing a map usually helps the team to acquire a greater understanding and
identification of the problem. Elements are exposed in a hierarchical or reticular
mode that shifts the attention to conceptual knowledge, not to specific
knowledge. |
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It is possible
to discover that the elements or possible solutions, are more than what
everyone of the team members thought there could be. As a result, creating the map makes
the team assume a parallel processing mode that consents
meaningful reduction of research time.
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Once concepts are created and the necessary relationships created,
the team
might create new knowledge domains, also relevant to the problem. Knowledge may
be added, connected, and the most important concepts details described. At this stage the
map may be very big. In the end, an "administrator" ("knowledge worker",
"knowledge engineer") might be necessary to engage
in maintenance to render the map readable. There could even be hundreds of concepts in the
map, interconnected. |
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Other teams could
add their own maps to integrate their several areas
and render it assessable to all how is knowledge structured. In territorially
distributed organizations, this may be done electronically, with the maps already
developed and rapidly distributed to all. Instead of simply listening to words, or seeing
"talking heads" in a videoconference, shared knowledge
in maps consents the knowledge models development that generates immediate
understanding, to which we can always refer, whenever necessary.
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Project management with knowledge management tools
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